Appointments at Westcotes Health Centre

Due to the current situation we are unable to operate the open access system for doctor’s appointments.  This means there is a high demand on our current telephone system.  Please be aware that we have three incoming lines, all of which are manned from 8.00 am until 6:30 pm by our reception team.  We are currently dealing with over 800 calls a day and 1000 during peak times such as Monday and Friday.We appreciate that the phone lines are extremely busy but we are unable to increase our call answering capacity.  Please be polite to our Reception staff we are doing our very best to deal with calls as quickly as we can.

Help us to Help you

There are a number of ways you can contact the surgery without using the telephone.

  1. Register for on line services – this means that you will be able to order your prescription via the internet (and book appointments when they become available)
  2. Drop in a prescription request at the surgery – simply use the left hand portion of your prescription to indicate which medication you need and pop it in our letterbox which is just outside the front door.
  3. We are still dealing with patient queries from the reception lobby area, but please do not turn up expecting to be seen. You may think we are not busy as our waiting area appears empty, but this is not the case, all patients are being telephoned by the GP during our normal working hours.  If you have booked a telephone consultation, we are sorry that we are unable to give you a specific call back time but please bear with us and be aware that calls from the GP will be from a withheld number so make sure you change your mobile phone settings to enable you to receive a call back.

Thank you for your understanding at this difficult time.

All appointments with a GP will be traiged via telephone by a clinician and you will be offred a face to face appointmnet if clinically appropriate.

 

The majority of our appointments need to be pre-booked and this can be done up to six weeks in advance.

Routine appointments telephone: 0116 2953140

Cancellations

If, before your appointment, you no longer need to see the doctor or nurse, then please ring the practice to let us know. We will then be able to offer your slot to another patient.

Cancellations telephone: 0116 2953140

Emergency appointments telephone: 0116 2953140

Out of Hours Information

If our practice is closed and you have a medical condition that cannot wait until the practice opens, please telephone the Surgery and listen carefully to the message giving details of how to contact the duty on call doctor or where to contact for advice.

 

 

Colwell Medical Centre

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Westcotes Health Centre

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