Currently there is a high demand on our current telephone system. Please be aware that we have three incoming lines, all of which are manned from 8.00 am until 6:30 pm by our reception team. During peak times such as Monday and Friday we appreciate that the phone lines are extremely busy but we are unable to increase our call answering capacity. Please be polite to our Reception staff we are doing our very best to deal with calls as quickly as we can.
Help us to Help you
There are a number of ways you can contact the surgery without using the telephone.
- Register for on line services – this means that you will be able to order your prescription via the internet (and book appointments when they become available)
- Drop in a prescription request at the surgery – simply use the left hand portion of your prescription to indicate which medication you need and pop it in our letterbox which is just outside the front door.
Appointments can be made either with a GP/clinician via telephone or in person. If you are offered a telephone appointment but the GP/clinician feels a face to face appointment is more appropriate an appointment will be offered.
The majority of our appointments need to be pre-booked and this can be done up to six weeks in advance.
Routine appointments telephone: 0116 2953140
Cancellations
If, before your appointment, you no longer need to see the doctor or nurse, then please ring the practice to let us know. We will then be able to offer your slot to another patient.
Cancellations telephone: 0116 2953140
Emergency appointments telephone: 0116 2953140
Out of Hours Information
If our practice is closed and you have a medical condition that cannot wait until the practice opens, please telephone the Surgery and listen carefully to the message giving details of how to contact the duty on call doctor or where to contact for advice. At weekends or on bank holidays please call 111