Appointment latest news

In line with the Government’s announcement, the NHS is aiming to offer every eligible person the chance to book a COVID-19 booster vaccine by the end of the year. This means our practice is now prioritising the booster rollout.

As part of this, some of our routine services may be stood down temporarily to allow us to focus on protecting as many patients as possible.

We are still there for anyone who may need care for an urgent need, but would ask for patience and respect as we support this key national priority over the coming weeks. We hope to be able to stand back up any services as soon as possible and will update this page as soon as we know more.

Please don’t forget there are many services available for you, depending on your condition. These include:

· Self-care – This is the best choice to treat minor illnesses and injuries such as hangovers, coughs, colds, grazes, small cuts, norovirus or sore throats. Many of these can be treated at home, simply with over-the-counter medicines and plenty of rest. For more information visit: https://www.leicestercityccg.nhs.uk/find-a-service/you-and-your-gp-practice/

· Pharmacy – Pharmacists can give advice on and treat a range of symptoms. They can support you with things such as diarrhoea, earaches, painful coughs, sticky eyes, teething and rashes.

· NHS 111 – You can access 111 online or via the telephone. This is for any urgent but non-life threatening health concerns. They will be able to signpost you to the relevant service and provide advice where appropriate or arrange for a healthcare professional to call you.

· A&E / 999 – You should only attend A&E or dial 999 in a life-threatening emergency such as severe bleeding, breathing difficulties and severe chest pain.

If you are now eligible for your COVID-19 booster please book it as soon as you can. It is vital as many people as possible get boosted as soon as possible. Please do not ring the practice regarding your booster, instead visit www.nhs.uk or by calling 119.

If you are a housebound patient, there is a community team which will be coming out to you to vaccinate you, so please do not contact your GP as the team will be making contact with you.

Thank you for your patience towards our team who are continuing to work hard to support the vital vaccine booster programme roll out.

Telephone Lines

Due to the current situation we are unable to operate the open access system for doctor’s appointments.  This means there is a high demand on our current telephone system.  Please be aware that we have three incoming lines, all of which are manned from 8.30 am until 6 pm by our reception team.  We are currently dealing with over 800 calls a day and 1000 during peak times such as Monday and Friday.We appreciate that the phone lines are extremely busy but we are unable to increase our call answering capacity.  Please be polite to our Reception staff we are doing our very best to deal with calls as quickly as we can.

Help us to Help you

There are a number of ways you can contact the surgery without using the telephone.

  1. Register for on line services – this means that you will be able to order your prescription via the internet (and book appointments when they become available)
  2. Drop in a prescription request at the surgery – simply use the left hand portion of your prescription to indicate which medication you need and pop it in our letterbox which is just outside the front door.
  3. We are still dealing with patient queries from the reception lobby area, but please do not turn up expecting to be seen. You may think we are not busy as our waiting area appears empty, but this is not the case, all patients are being telephoned by the GP during our normal working hours.  If you have booked a telephone consultation, we are sorry that we are unable to give you a specific call back time but please bear with us and be aware that calls from the GP will be from a withheld number so make sure you change your mobile phone settings to enable you to receive a call back.

Thank you for your understanding at this difficult time.

Leicester City Healthcare Hubs

The healthcare hubs are an integral part of the service provided by Leicester City GP practices to improve access to appointments. If you need an appointment and we do not have anything available, we may book an appointment for you at one of four healthcare hubs instead, if an appointment is suitable for your particular medical problem.

There are four healthcare hubs in Leicester, offering convenient appointments during the day, in the evenings, at weekends and on bank holidays:

If you have used the healthcare hubs service before, you may have booked an appointment yourself. From 1st August 2019, appointments can only be booked by your GP practice during normal opening hours. In the evening and at weekends, you can call NHS 111 for advice, who will be able to book an out of hours appointment if appropriate.

Healthcare hub locations

Belgrave Health Centre
52 Brandon Street, Leicester, LE4 6AW
Mon-Fri 6:30pm to 10:00pm
Weekends and bank holidays
12:00pm to 8:00pm

Merlyn Vaz Health and Social Care Centre
1 Spinney Hill Road, Leicester, LE5 3GH
8am to 8pm, seven days a week

Saffron Health
612 Saffron Lane, Leicester, LE2 6TD
Mon-Fri 6:30pm to 10:00pm
Weekends and bank holidays
12:00pm to 8:00pm

Westcotes Health Centre
Fosse Road South, Leicester, LE3 0LP
8am to 8pm, seven days a week

Find out more about the healthcare hubs by visiting www.leicestercityccg.nhs.uk/healthcare-hubs.

Your NHS Number

Your NHS Number - Your healthcare, your record, your number

Everyone registered with the NHS in England and Wales has their own unique number. Your NHS Number helps healthcare staff to find your health records.

Keep a record of your NHS Number safe.

You may have an old medical card, with the old-style NHS Number made up of both letters and numbers. This is replaced, for all patients, by a new NHS Number made up entirely of numbers (in a 3-3-4 format). You will need proof of ID (such as a driving licence or passport) to retrieve your NHS Number from us. Please ask at reception.

Summary Care Records

Summary Care Records (SCRs)

The NHS is changing how patient information is stored and shared in England, to provide better care for patients. SCRs provide healthcare staff treating patients in an emergency or out-of-hours with faster access to key clinical information.

The Summary Care Record is a copy of key information from your GP record. It provides authorised healthcare staff with faster, secure access to essential information about you when you need unplanned care or when your GP practice is closed.

Summary Care Records improve the safety and quality of your care.

Read more about SCR on NHS Digital and sharing your records on NHS Choices.

Prescription Information

These are allowed on an individual basis after consultation with a doctor.
From time to time the doctor will need to see you to check that you are still benefiting from the medicines you are taking - look for a message on the tear off half of the prescription, which lists the medicines you are prescribed.

Please allow up to 5 working days for routine repeat prescriptions. You may receive a call from our pharmacist if you need a review so please allow up to 7 days if this is the case.
 
Please be aware as from 29th February 2020 third party ordering ie through pharmacies will no longer be allowed. This is a CCG requirement which affects all GP Practices.
 
You will need to have on-line access to order repeat prescriptions or you will need to  complete your repeat prescription counterfoil and leave in the post box on GP reception in person.
 
If you do not currently have access to on-line services please bring some ID to reception and we will provide you with log in details.
On line services allow you to manage your medication more effectively and you can also request acute medications. There are also a variety of appointments available only on line. 
 
 
Please enquire at reception for more information.

Colwell Medical Centre

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Westcotes Health Centre

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Catchment Area

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