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The Practice is open for all patients and we are seeing face to face when clinically necessary or if you feel a telephone call is not suitable for you. You will be offered a telephone appointment in the first instance for a clinician to talk to you regarding your problem. Some complaints can be dealt with in that phone call but if not the GP will ask you to come in and be seen face to face. 

If you would prefer a face to face appointment please discuss with the receptionist when you call to make an appointment. General Practice as a whole is experiencing a very high volume of patient contacts at present but please be assured we are here for you if you need us although the waiting time for a routine appoinment may be slightly longer than ususal. We try to deal with urgent issues on the day when capacity allows. Do not hesitate to call or come into practice if you have a medical issue. 

The practice is also busy with Covid vaccination clinics, Flu clinics, baby vaccinations and other general nursing clinics such as cervical smears, blood tests and chronic disese monitoring. All we ask is that during this time you wear a mask in the practice to protect staff and our vulnerable patients who may be using the services. 




New Guidance

After 19th July our practice policy for mandatory face coverings will still stand. We have taken our advice from the latest infection control policies as set out by NHSE. You will be asked to wear a face covering whilst in the health centre and whilst receiving treatment. Unless you have a valid exemption you will not be seen face to face.

Help us protect our vulnerable patients even if you have been doubly vaccinated.

NHS Patients, Staff and Visitors Must Continue To Wear Face Coverings in Healthcare Settings

England’s Chief Nurse has today reminded the public that everyone accessing or visiting healthcare settings must continue to wear a face covering and follow social distancing rules.

Covid restrictions will end in many settings in England from Monday.

However, Public Health England’s infection prevention control guidelines and hospital visiting guidance are set to remain in place for all staff and visitors.

That means NHS visitor guidance will stay in place across all health services including hospitals, GP practices, dental practices, optometrists and pharmacies to ensure patients and staff are protected.


Staff, patients and visitors will also be expected to continue to follow social distancing rules when visiting any care setting as well as using face coverings, mask and other personal protection equipment.

The NHS will continue to support staff in ensuring that the guidance is followed in all healthcare settings.

Chief Nursing Officer for England, Ruth May said: “Face coverings and social distancing measures will remain in place across healthcare settings so that the most vulnerable people can continue to safely attend hospital, their GP surgery, pharmacy or any other healthcare settings for advice, care and treatment.

“And it is important for the public to continue to play their part when visiting NHS and care settings to help protect our staff and patients, particularly those who may be more vulnerable to infections.

“As restrictions are lifted in many places on Monday everyone has a part to play in helping to control the Covid by getting vaccinated and acting responsibly.

“It is vital that in healthcare settings, we do all we can to reduce the risk of infection for those working in our services and those who need our care.” 

New Guidance

Please Read Reversed

Covid Vaccination Service

Vaccination NHSE

Westcotes Health Centre has been approved by NHS England, Leicester City CCG and M.O.D to provide a vaccination service for patients who belong to Millennium Primary Care Network members.

As you may have been informed there are currently two authorised vaccines available for clinicians to use. One of these vaccines has an extremely short expiry, this means that we must provide 50 vaccinations per hour over a few days to ensure there is no wastage. Following this vaccination patients need to be observed for 15 minutes in the waiting area.This may result in the Health Centre appearing much busier than normal and parking may be reduced also. These clinics may become more frequent as supplies increase.

Usual GP services will still be provided at this time as the vaccination clinics are provided from another corridor within the Health Centre. 

Please be assured we are following Government guidance on social distancing, PPE and provision of hand sanitiser. Patient safety is paramount to the practice. 

Please do not call the surgery to book your vaccination unless you have received a message to book an appointment. We are booking patients as per Government priority groups. 


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Your GP practice is open: but you will notice some differences

Along with all GP Practices in Leicester, Leicestershire and Rutland, we are delivering the covid vaccination programme. This is the biggest immunisation programme in the history of the NHS in response to one of the most serious challenges to public health the world has faced. This vital work will prevent thousands of people suffering serious illness or hospitalisation. We are proud to be involved in this essential work.

We also know that our patients continue to need our help with all the usual health care needs they have. So, although we are very busy we remain open to provide the care you need. It's important to:

  • get medical help if you think you need it
  • keep any appointments or procedures you have booked – unless you’re told not to go
  • go to hospital if you’re advised to

However, during this busy time and with Covid still a significant threat to people’s health we ask for your ongoing co-operation and understanding to help us help you.  This means:

  1. We may have to rearrange appointments or clinics, sometimes at short notice;
  2. To prevent the spread of coronavirus (COVID-19) there have been changes to GP appointments. But it's still important to get help from us if you need it. You can contact your GP surgery by:

-        visiting our website

-        using the NHS App (see below)

-        calling us

-        You can also order repeat prescriptions online.

  1. You will only be asked to visit the surgery if absolutely necessary. We will advise you about what to do. A phone or video call with a GP, nurse or other healthcare professional may be booked for you. We will discuss the best option with you.
  1. Reception staff may ask you a few questions about your condition to make sure you get the right care you need. They will never make a clinical decision about whether you need see a doctor but will be able to advise you about what the alternatives are if appropriate;

  2. Your local pharmacist can provide advice and treatments for minor ailments and conditions and without the need to book an appointment;

  3. Often you can use self –care to meet your health needs. The best place to get accurate health information is the NHS website. The NHS website has information and advice on medical conditions and symptoms, common medicines, healthy lifestyle

  4. Go Digital! The NHS has a range of Apps that can help you look after yourself. YHealth at home to take control of your health and wellbeing with advice and information on self-care, conditions, treatments and medicines. Y
  • see parts of your health record, including test results
  • book, check or cancel appointments
  1. If you have an urgent care need you can also call NHS 111 which is available 24 hours a day, 7 days a week
  1. The NHS APPis a simple and secure way to access a range of NHS services on your smartphone or table

Thank you very much for your continued support and please continue to follow the public health advice and stay safe during this pandemic.

Your GP Practice Team


Please allow up to 5 working days for repeat prescriptions. Please indicate to reception staff if your prescription is Urgent.

Online Services

Due to our increasing patient list size and the extra pressure that it puts on our received telephone calls we are asking patients who receive routine repeat prescriptions to register online for this service and order their repeat prescriptions online in the future.

Registering for online services has other benefits for you as you will be able to book and cancel appointments and review your GP records.

Please bring photo ID and ask at reception to register for online services. 

Going to University?

If you are aged between 17-25 and entering further education for the first time and have not had a MEN ACWY vaccination since the age of 10, you are advised to have MEN ACWY (Meningococcal) Immunisation.
NHS England have introduced this programme to try and prevent the spread of the  disease which can spread quickly where people live close to each other, such as in university halls of residence or shared accommodation.

Please arrange a suitable appointment with one of our nurses for this immunisation to be done.

PPG Report 2015

You can now view our Annual Patient Participation Group Report for 2015 in the PPG section of our website or by downloading the attachment to this article.


Frequently Asked Questions

We hope you can find the information you need on this website.  We have also put together the Frequently Asked Questions section to assist visitors to our site.

Our new website!

Welcome to our new website!

We hope you find it informative and useful.  Please add it to your favourites or bookmark it.

On the go?  It works well on smartphones and tablets too!

We welcome your feedback, please use the form on the Contact page.


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